With evolving consumer demands, constrained disposal income, rapid changes in technology and the fast growth in online shopping, retailers need to be agile in their service offerings in order to remain relevant and to continue growing. Retailers and consumer goods companies must focus on what they need to become as opposed to protecting what they currently have. With consumers now more accustomed to shopping online, retailers may find that there is less need for huge retail space and may have to shift to central distribution warehouse space to cater for higher demand for online shopping.

Today’s retailers are confronted by savvy, technology connected customers who are arguably more engaged than ever before. These consumers expect immediate responses to what they want. Social media platforms such as Twitter, Facebook and Instagram have become powerful tools for consumers to engage on virtually all aspects of their lives from news, politics, shopping, travelling - any kind of service they may receive.

BDO’s Consumer Business professionals are experienced in understanding the dynamics that small businesses face, as well as the challenges facing larger consumer goods companies and retailers. Being part of the global BDO network, we are able to provide our clients with the support and advisory work as they expand into Africa or internationally.

CONTACT AN ADVISER TODAY

DOWNLOAD OUR CAPABILITY STATEMENT