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  • Data insights can give you the competitive advantage and increase client satisfaction.

Data insights can give you the competitive advantage and increase client satisfaction.

23 May 2019

Nico Fourie, Head of ICT |
Modern businesses need to leverage data insights to improve productivity and increase client satisfaction. Cloud service providers can offer businesses the tools to assess and acquire insights into their day-to-day business activities at very reasonable costs.
Data insights via data analytics and business intelligence tools could highlight the need for data quality and data gathering associated with the existing business value streams towards delivering a better client experience.
Where do you start?
Initial business effort can be put toward broadening data gathering, improving data quality and defining customer experience journeys. These efforts in turn can be leveraged to start the process of assessing data to gain insights never achieved before. These newly identified data related opportunities can contribute to:
•          Productivity improvements,
•          Extracting hidden customer value,
•          Identifying unknown risks, or
•          Defining an automation opportunity.
All the above can be used to deliver an automated customer experience journey which can free up valuable resources towards increased client satisfaction.
Data insights can also drive or mould future business strategy as the insights gained can be brainstormed on to support existing strategic initiatives or develop newly formed strategic drivers for the future business. Data insights can also help a company’s innovation efforts as data insight can highlight innovation opportunities.
At BDO we are passionate about advising our clients and delivering an exceptional client experience. We engage in innovative thought to drive positive change internally and externally towards our clients. BDO leverages Microsoft Cloud technologies to deliver new engagement solutions and to continuously improve our internal client data insights so that we can deliver better value to our customers.
As a trusted advisor we will happily engage to assist you in defining your future journey or to assist you in building a stronger business into the future whether that is interrogating new technology frameworks or assisting you to define data frameworks towards delivering new value to your customers. We are also passionate about IT security and have invested in the skills to assist our clients to mitigate risks and secure their businesses.
Engage with BDO to make sense of the unknown or to derive new insights into your business.

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