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  • How Outsourcing Can Help Drive Growth in Owner-Managed Businesses

How Outsourcing Can Help Drive Growth in Owner-Managed Businesses

02 February 2023

Running an owner-managed business can be a challenging and rewarding experience, but there are times when you need extra support to help you drive growth.

Outsourcing can be a great solution for businesses in this situation, providing access to expertise, cost savings and other benefits. Whether you’re looking for help with marketing, IT support, or accounting, outsourcing can help you achieve your growth objectives.

By utilising the services of a specialised provider, you can free up time to focus on core business activities, reduce costs, and gain access to the skills and resources you need to succeed. With careful planning and the right partner, outsourcing can provide the support required to help your business reach new heights.

What is outsourcing?

Outsourcing is the practice of hiring a third party to provide specific business activities, such as HR, IT, accounting, or customer service. Outsourcing has many benefits, such as reduced costs, access to specialised skills, and more predictable demand.

Organisations can choose to outsource all or part of their operations, including specific processes, departments, or projects.

Outsourcing can help businesses improve efficiency, increase scalability, and improve the overall customer experience. To achieve the best outsourcing results, selecting the right partner and managing the relationship effectively is important.

Benefits of outsourcing for owner-managed businesses

Owner-managed businesses are responsible for driving revenues, profits, and growth in their organisation, which leaves little time for building new capabilities.

Outsourcing certain activities can help businesses achieve their goals and make the most of their people, time, and resources.

Outsourcing partners often have specialised expertise and technologies that a company may need to have in-house. This can help companies to improve the quality of their products and services and stay competitive.

The core value of outsourcing is outsourcing non-core but critical components of your business. This cleaves the business owner to focus on core activities.

For example, legal issues can significantly drain your business’ time and money. And, without the right in-house knowledge and experience, it can be difficult to know when you need to consult with an outside professional. Outsourcing your legal requirements can help streamline your business and allow you to focus on day-to-day operations, which ultimately positively impacts your bottom line.

Along with improving results and efficiency, outsourcing can help improve your customer experience by providing access to expertise and resources you may need in-house.

Outsourcing can also help you scale your business by accessing specialised skills and resources in a scalable way.

Looking for help with marketing, IT support, accounting, or wealth advisory? Outsourcing can provide access to the expertise you need to succeed in the long term.

Types of services to outsource:

You can outsource many services to drive growth in an owner-managed business, including:

Marketing: Finding the right marketing partner can help you unlock new revenue streams, increase customer engagement, and drive growth for your business.

IT: Outsourcing I.T services can be more cost-effective than hiring additional personnel, as the company you outsource to will be able to provide you with the necessary expertise and technology to meet your needs.

Another benefit of outsourcing your IT services is that it can help to reduce the risk associated with managing your IT infrastructure. By outsourcing IT services to a company specialising in information technology, you can rest assured that your IT infrastructure is being managed efficiently and securely.

Taxes: Outsourcing your business's tax compliance and planning responsibilities is a great way for companies of all shapes and sizes to manage their taxes accurately and efficiently.

By outsourcing your taxes, you can free up valuable time for other business operations and ensure that you comply with all the necessary tax regulations.

This helps to reduce the risk of facing hefty fines or penalties due to discrepancies or errors in your tax filing. When outsourcing your taxes, it is important to choose a reputable organisation with experience and expertise in the areas of taxation that your company needs.

This can help minimise the risk of errors and ensure that you take full advantage of any available deductions or credits. The right firm will also be able to provide you with guidance and advice on how to save money on your taxes. Additionally, they will be able to answer any questions you may have and provide you with the necessary forms and documents to file your taxes.

Another crucial factor to note in outsourcing your business’ tax compliance and planning responsibilities is that your business’ tax planning is incorporated into cash flow planning/forecasts.

Finances: When you outsource finances, you’re hiring a third-party provider to handle the day-to-day financial management of your business.

Outsourcing finances can help you save time in financial management, which can be crucial for owner-managed businesses’ overall financial health.

According to research, 59% of businesses outsource to cut costs.

Third-party providers may offer lower rates for these services and more flexibility.

HR: The right HR provider can help your organisation attract, retain, and develop the best talent to achieve your goals.

Other types of services your business can outsource include; Legal services, Business planning and advisory, Business rescue, Payroll, end-to-end, Preparation (forecasts, trial balance, reports), Reviews and advisory.

Choosing the right outsourcing partner

Depending on the type of outsourcing service you’re looking for, the best partner may not be the most obvious choice.

The key to success is finding the right balance between cost savings and quality service. When choosing an outsourcing partner, it’s important to consider several factors.

These include their expertise and experience in your specific industry, the quality of the service they provide, and their ability to scale as your business grows.

Outsourcing a partner's reputation is important. It’s important to conduct proper due diligence on prospective partners to ensure you select the right fit for your business.

Business Services Outsourcing (BSO) – previously Business Services and Advisory.

We deliver integrated full-service accounting, tax, advisory and compliance services. Our services are designed for entrepreneurs to support growth and enhance performance and development. Whether on a full or partially outsourced model, there’s an outsourcing benefit for all business sizes.

Working with BSO means you get all the benefits of working with, and having accounts/affairs certified by, a trusted and respected brand.

Many of our clients rely on the reports and accounts we produce to support management. Our name delivers assurance and helps to get applications (e.g. loans and extensions) and decisions approved quickly; and to make approvals with stakeholders happen faster (e.g. with banks, insurers, funders and investors).

You can read more about our Be Assured promise here.

The importance of a detailed plan

When outsourcing, it’s important to have a detailed plan in place.

This will help you define the required services and determine the right level of engagement. It’s also important to manage expectations upfront.

Ensure your outsourcing partner understands your needs, business objectives, and service requirements. This will help you manage expectations and avoid misunderstandings that can lead to dissatisfaction or even the termination of the relationship.

Key considerations when outsourcing

Cost savings: What are the costs of outsourcing compared to the value you’ll receive? How can you reduce costs and increase value?

Quality of service: What is the quality of service you can expect from the provider? How does the quality of service compare to the quality of service you provide internally?

Scalability: What is the capacity of the provider? Can they grow with your business?

Customer experience: How do customers perceive the outsourcing arrangement? What is their experience of the services the provider provides?

Other considerations include regulatory requirements, internal cultural fit, and the risk and reputation of the provider.

Strategies for Success

Owner-managed strategies for success with outsourcing can be a great way to reduce costs and improve efficiency. If a business is looking to outsource some of its processes, they need to ensure they have a good plan in place.

Proper planning and implementation of outsourcing can lead to improved customer service, better productivity, and cost savings.

The owner-managed strategies for success with outsourcing begin with assessing the business’s current processes. This will help the business identify the areas where outsourcing can be beneficial.

The business should also consider its budget for outsourcing, the type of work that can be outsourced, and the resources available for the outsourced activities. After completing the assessment, the business should develop a plan to outsource various tasks.

The next step in the owner-managed strategies for success with outsourcing is to select the right outsourcing partner. This will involve researching potential partners and determining which can offer the best services for the best price.

Once a partner is selected, the business should develop a clear and comprehensive contract outlining the terms of the partnership. This should include details such as the scope of the project, the cost, and the timeline.

The business should also ensure that they have a good communication structure in place. This will help to ensure that the outsourcing partner understands the business’s expectations and can deliver timely results. The business should also set up regular meetings with the partner to discuss progress and any issues that may arise.

Finally, the business should have a system to monitor the outsourcing partnership's progress. This will help ensure that both parties meet their obligations and that the outsourced activities run smoothly. This can be done through regular reports and feedback from the partner.

Owner-managed strategies for success with outsourcing can offer businesses many benefits. Businesses can reduce costs, improve efficiency, and increase customer satisfaction by properly assessing their needs and selecting the right partner. With the right strategies in place, businesses can reap the rewards of outsourcing and achieve success by improving their financial health and business growth.

How to manage the outsourcing process

While outsourcing can drive growth for your business, the key to success is effective management of the outsourcing process. Each process step can significantly impact the outcomes, so managing the engagement carefully is important.

The initial process of selecting the providers can either help you achieve your goals or it can lead to failure. To make sure you choose the best partner, it’s important to follow a few key steps.

These include defining your requirements, conducting a thorough search and evaluation, and selecting the right provider.

Best practices for outsourcing to drive growth in owner-managed businesses.

While outsourcing can help your business achieve its goals, it’s important to follow best practices to ensure the relationship is successful.

These include choosing the right provider, managing the relationship, and regularly assessing the partnership.

It’s also important to onboard the provider and manage the transition effectively to avoid issues. Finally, it’s important to review the relationship regularly. This will help you assess the value of outsourcing, adjust as needed, and improve the overall effectiveness of the arrangement.

When it comes to the finances of running your business, outsourcing is a great option for owner-managed businesses.

Remember, outsourcing enables businesses to be more flexible and to improve profit. Whatever your size or outsourcing requirements, our teams are here to provide end-to-end quality, professional services, and ongoing oversight.

Bring your outsource needs to our BSO one-stop shop. Let’s start this new chapter together!

Contact us for more information.

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