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Global Portal Client User Terms


The BDO Global Portal website (the “Global Portal”) is an online collaboration space, available 24/7, designed to assist you, our clients, in meeting the business challenges you face by connecting you with the knowledge and expertise of the BDO professionals and to assist the BDO professionals in serving you better.

This BDO Global Portal is made available to you by BDO South Africa Services (Pty) Ltd

About BDO

BDO is an international network of independent public accounting, tax and advisory firms (the “BDO Network”), which perform professional services under the name of BDO (each a “Member Firm” or “BDO Member Firm”). BDO International Limited (“BDOI”) is a UK company limited by guarantee. It is the governing entity of the BDO Network.

Each of BDOI and the Member Firms is a separate legal entity and has no liability for another such entity's acts or omissions. Nothing in the arrangements or rules of the BDO Network shall constitute or imply an agency relationship or a partnership between BDOI and the Member Firms.

BDOI provides no client services. Services are provided solely by the BDO Member Firms in their respective geographic areas.


The Global Portal is for use by certain personnel of (i) the BDO Network, (ii) each Member Firm of BDOI, and (iii) clients of BDO Member Firms ("Clients") and other unrelated parties invited to use the Global Portal by a BDO Member Firm. Partners, principals, directors and employees of entities within the BDO Network are not subject to these Terms of Use (these “Terms”) but rather to the usage terms applicable to BDO personnel which can be accessed on by clicking the link:

Each BDO Member Firm (also referred to herein as “we”, “us”, “our” or BDO) may invite personnel who are not part of the BDO Network to use this Global Portal pursuant to these Terms. If you are such an invitee, these Terms are applicable to you (and further references below to “you”, “yourself”, “your”, “Client User” or “Client Users” shall be applicable to you as such an invitee).

The Client has requested that we grant you, the Client User, access to this Global Portal. By this request, the Client confirms its agreement with these Terms and these Terms shall be a legally binding agreement between the Client and the BDO Member Firm.

Prior to your use (or continued use) of this Global Portal, you, as the Client User, must agree to these Terms and these Terms shall be a legally binding agreement between you, as the Client User, and the BDO Member Firm that invited you to this Global Portal.

Where we and a Client have agreed, pursuant to an engagement letter or other contract (each an “Engagement Letter”) to the performance of services or delivery of deliverables (an “Engagement”), then all Engagement services and deliverables shall be governed by the Engagement Letter and, where applicable, these Terms. In the event of any conflict between an Engagement Letter and these Terms, the terms of the Engagement Letter shall control with respect to the applicable Engagement. In all other cases, these Terms shall apply to the use of the Global Portal except as specified otherwise in these Terms.

Although parts of these Terms may make reference to other entities in the BDO Network, these Terms are only with us and not with any of those other entities.

Terms of Use

By using this Global Portal, you are agreeing to these Terms. If you do not agree to these Terms, then you are not allowed to use this Global Portal and should immediately terminate such usage.

The Global Portal may redirect you to various separate websites and applications. These Terms apply solely to the content on the Global Portal, and not to each individual website or application it redirects to. BDO does not bear any responsibility whatsoever for the content, accuracy or security of any websites or applications that are linked (by way of hyperlink or otherwise) to the Global Portal.

We may revise these Terms at any time in our sole discretion by posting such revised Terms at the Terms of Use link (i.e. this page that you are currently viewing) or elsewhere on the Global Portal. Such revisions shall be effective as to you upon posting, unless explicitly stated by us. It is your responsibility to be aware of any such revised Terms by checking this page. Your continued use of Global Portal following changes to these Terms constitutes your agreement to the revised Terms.

The Client and the Client User are wholly responsible for their use of the Global Portal, and for the user names and passwords allocated (if relevant). The Client User shall make use of the Global Portal only with its own individually allocated user name and password or the user name and password granting access to the Global Portal. BDO and any third parties involved with BDO shall not be responsible, or be held responsible, for the Client User’s use of the Global Portal, or for the use of the user names and passwords allocated (when relevant). The Client and the Client User shall in no way violate third party intellectual property rights, and shall in no way interfere with or commercially exploit the system of which the Global Portal forms part except as specifically permitted herein.

BDO and any third parties engaged by BDO for the purposes of the Global Portal retain the usage and ownership rights to the Global Portal and the related technology. You access this Global Portal using Microsoft SharePoint technology and by using this Global Portal, you and the Client agree to be bound by their license terms, set out at here, as they may be amended from time to time.

The Client and the Client User will maintain the confidentiality of the content and technology of this Global Portal using at least the same degree of care as Client and the Client User use in maintaining their own proprietary and/or confidential information, but in no event using less than a reasonable degree of care.

The Client and the Client User will ensure that all and any copies of this Global Portal content (printed or electronic) retain and/or reflect any copyright, confidentiality, or other legal notice that appears on or with such material when accessed on this Global Portal. The Client and/or the Client User will not copy, download, reproduce, modify or distribute this Global Portal technology in whole or in part, except as may be expressly permitted elsewhere in writing outside of these Terms.

Except as otherwise provided in an applicable Engagement Letter, you and the Client may not engage in any of the following relating to the Global Portal and/or its contents, nor may you and the Client authorise other parties to do so:

  1. make use of the service for any purpose other than that for which access has been provided,
  2. copy or distribute the Global Portal or any of its contents,
  3. amend or create an extract of the Global Portal,
  4. deduce, change or edit source codes relating to the Global Portal, or
  5. distribute, exploit, transfer or sub-license the Global Portal or any rights related to it.

You as the Client User and the Client remain at all times responsible for the accuracy and completeness of the data contributed to the Global Portal and for the timely submission thereof.

If you and/or the Client save information from the Global Portal on your own computer, server or other storage medium, you and/or the Client are responsible and accountable for the security, storage and availability of this information.

Availability of the Global Portal

If, for whatever reason, the Global Portal is unavailable for more than one day, you and/or the Client shall contact your BDO contact person both by telephone and by email and, where necessary, alternative arrangements will be made for submission, preparation and/or approval of the documents so as not to prejudice any timely filing of documents or otherwise. If you and/or the Client do not make immediate contact with BDO, BDO shall not be responsible for the consequences of any late filing of documents or otherwise.

BDO is responsible for maintaining the technical and organisational environment necessary for the Global Portal and for endeavouring to ensure that the information therein is secure and accessible only to authorised persons.

BDO does not guarantee permanent availability of the Global Portal. BDO reserves the right, at its own discretion, to withdraw the Global Portal, either from you and the Client and/or in general, in such instance as virus attacks, internet security breaches, problems caused by Client connection issues or in other situations where uninterrupted use of the Global Portal is or may be threatened. Where possible, BDO shall notify the Client in advance. If you and/or the Client become aware that security may be threatened, you shall notify BDO immediately by telephone and in writing (including by email).

BDO shall notify the Client in advance of any planned maintenance of the Global Portal.

BDO will endeavour to repair malfunctions reported to BDO by you and/or the Client, except if the cause of the malfunction is attributable to you and/or the Client or to the system and/or software used by you and/or the Client.

Access to the Global Portal

Client access to Global Portal is governed by the Client’s local Member Firm.

To access the Global Portal, you and/or the Client may have received from your local Member Firm a user name and a password. The user name and password must be treated confidentially, and they are not transferable.

You and the Client are responsible for the proper usage and security of the Client's hardware and software and of the user certificates giving access to the Global Portal. You and the Client are prohibited from allowing unauthorized parties access to the Global Portal. You and the Client are required to use reliable antivirus software before and during use of the Global Portal. Furthermore, you and/or the Client may not use the Global Portal in non-secure environments (such as internet cafés). You and the Client will be liable for any and all damages and costs resulting from any non-compliance and you indemnify BDO in this regard.

If you and/or the Client know or suspect that third parties are, or may become, privy to information concerning the user name or password or that these have been lost, stolen or are missing, you and/or the Client must notify BDO immediately.

If necessary for the proper running of the Global Portal, the Client User's password(s) may be reset from time to time.

If BDO grants the Client access to the Global Portal, the Client obtains a limited, non-exclusive and non-transferable right to use the Global Portal.

The Client’s access to this Global Portal and hence the right to use this Global Portal apply for the term of the Engagement, except if the parties agree that BDO will make the Global Portal available for a longer period with or without changes to its form and content.

BDO has the right to prematurely terminate or defer for an indefinite period of time, at any time, with immediate effect and without having to give prior notice, the Client’s and the Client Users’ access to and hence its right to use all or parts of the Global Portal, for the purposes of maintenance, adjustments or improvements or in connection with events of threat to the security of the Global Portal.

Upon termination of the right to use the Global Portal, and upon request from the Client, BDO will return the information and data available to the Client on this Portal, except if and insofar as the information and data does not specifically apply to the Client or the Client User.

Upon termination of the right to use the Global Portal, BDO will destroy the Client’s information and data, except if BDO needs the information and data to perform the Engagement or to comply with its statutory or professional safekeeping duties or other duties

Third parties

BDO may engage third parties for the purpose of providing and maintaining the Global Portal. To the extent that contracted third parties may need to have access to the Global Portal and also possibly to Client or Client Users' information, you and the Client assent to the processing of your and its data for these purposes. You and the Client hereby authorise BDO and the afore-mentioned third parties contracted by BDO to process all the data provided, in accordance with the Privacy Statement. Should the Client need to obtain authorization from other parties for the processing of any data, the Client warrants that it has such authorization.

Liability, indemnification

Although we take commercially reasonable steps to make this Global Portal useful and secure, this Global Portal (including all Global Portal technology, Global Portal content and other content) is provided as is, without warranty of any kind. Without limiting the foregoing, we do not warrant that this Global Portal will be secure, error-free, free from viruses or malicious code, or will meet any particular criteria of performance or quality, and we expressly disclaim all implied warranties, including warranties of merchantability, title, and fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

Your use and the Client’s use of this Global Portal is at your own risk and you assume full responsibility and risk of loss resulting from your usage, including with respect to loss of service or data. We will not be liable for any damage, loss, costs or liability incurred by whomever, as a result of your or the Client’s use of the Global Portal, regardless of the reason for such damage or costs, and you indemnify us, our employees, suppliers, network operators, partners, affiliates and agents and hold the aforesaid parties and/or persons harmless against any such costs or liability incurred by the parties and/or any third party as result of, arising from the use of the Global Portal which may include without limitation damage due to: (i) inaccurate or incomplete Client information; (ii) malfunctions, errors, delays or any other deficiencies of the Global Portal and/or BDO’s means of communication, such as not being able to send, receive, store or change information; (iii) viruses, spyware and other harmful software; (iv) temporary or prolonged denial of access to or shutdown of the Global Portal for the purposes of maintenance, adjustments or improvements; (v) the alteration, extension or (partial) deletion of the Global Portal; (vi) any acts or omissions by you, the Client and/or other authorised users in breach of the obligations arising from or in connection with the Global Portal; or (vii) loss of electricity if you and/or the Client are logged in on the system.

The above limitations of liability shall be applicable not only to us but also to each other entity within the BDO Network and to our and their respective personnel.

If any of the above limitations of liability is invalid or unenforceable in any jurisdiction, then (i) in that jurisdiction it shall be re-construed to the maximum effect permitted by law to effect its intent as nearly as possible and the remaining terms shall remain in full force and effect, and (ii) in every other jurisdiction all of these terms shall remain in full force and effect.

BDO is not responsible or liable for the existence of an operational point-to-point connection between the systems and software owned or used by the Client and the Global Portal or the platform on which the Global Portal runs.

If the Client uses the Single-Sign-On functionality to connect to software applications owned by or licensed (paid or free licence) to the Client, BDO is in no way responsible and/or liable for the content and/or use of the software, software packages or data in question.

Intellectual property

BDO or the third party from which BDO has obtained permits/licences will at all times remain the owner of all the intellectual and other property rights regarding this Global Portal.

You or the Client may not publish information relating to the Global Portal or operate or otherwise use the Global Portal with the aid of third parties or on its own in a manner (including but not limited to storing or reproducing all or part of the Global Portal on another internet page or inserting links, hyperlinks or deep links between the Global Portal and any other internet page) for which no prior written permission has been obtained from BDO.

Force majeure

BDO is not obliged to meet any obligation it is unable to meet due to force majeure. Force majeure is understood to include shortcomings by third parties engaged by BDO as well as disruptions to or failures in the electricity supply and/or telecommunications systems.

Property rights

You may link to this Global Portal provided that such link does not involve unauthorized use of the Global Portal, or of our logos; any false claims (actual or implied) of endorsement by, or other relationship with BDO; or any other infringement of our trademarks, copyright and/or other intellectual property rights.

This Global Portal contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics of the Global Portal. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Use. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Data extracts from BDO’s computer and other systems will provide sufficient evidence of any and all use of the Global Portal and any and all instructions, guidelines and other communications between BDO and you and/or the Client, as well as any and all transactions and activities carried out under the Engagement. Evidence to the contrary may be submitted only in the event of clear errors in the data extracts from BDO’s computer and other systems. The use of login data for the Global Portal provides sufficient proof of the identity of the authorised user.

Applicable law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of that country shall have exclusive jurisdiction to resolve any disputes arising out of these Terms.

For any further information or questions regarding these Terms, please send us an email at [email protected].



This privacy statement (“Privacy Statement”) applies only to this Global Portal which is provided by BDO South Africa (also referred to below as “we”, “us”, “our” or “BDO”).

The Global Portal may redirect you to various separate websites and applications. This Privacy Statement applies solely to the content on the Global Portal, and not to each individual website it redirects to.

By using this Global Portal and submitting any personal information to us, you agree to the use by us of your personal information in accordance with the terms of this Privacy Statement.

Consent to Processing

By providing any personal information to this Global Portal, you fully understand and unambiguously consent to the transfer of such personal information, and the collection and processing of such personal information provided, to the extent permitted in this Privacy Statement.

Please note that any other specific websites contained within this Global Portal are provided by the applicable related entities managing them and are not the responsibility of BDO. Such websites, as well as other websites that may be linked to this Global Portal, are not governed by this Privacy Statement. We encourage visitors to review each of these other websites' privacy statements before disclosing any personal information.

What personal information do you collect when I visit this Global Portal?

In order to register and gain access to this Global Portal, users may be asked to provide their full name, email address and location. This information is used to verify your identity each time you log in to this Global Portal. You may also have the option to submit additional information such as telephone number, the name of your company, your professional position and your picture. This information will be used to manage your account and customize and improve this Global Portal.

Please note that personal or other information that you upload or post via this Global Portal may also be read or used by other authorised users who have been granted access to this Global Portal’s collaboration spaces to which you have access.

Use of this application may be subject to review, monitoring and recording at any time to enable help us ensure compliance with the Terms of Use and that only authorised parties are accessing this Global Portal using your user login and password.

We do not collect sensitive personal information from you from this Global Portal. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health; trade union membership; sexual orientation or criminal record. Where you provide sensitive personal information to us voluntarily we will assume that we have your explicit consent to use that information in connection with the purpose for which it has been provided.

Technical Information

When you visit this website, we may collect technical information such as your IP (Internet Protocol) address, details of the pages you visit on this Global Portal, and which browser you used to view this Global Portal.

This Global Portal collects standard internet log and technical data to measure and improve its effectiveness, to help diagnose problems with our server, to administer this Global Portal, to see where website traffic is coming from and to identify our users. In this connection we may use "cookies" to collect this information. For more information, see our Cookie Policy.

When do you collect personal information through the Global Portal?

We collect personal information from you in the following circumstances:

  • when you register to Global Portal
  • when you complete your user profile
  • when you subscribe to any of our insights
  • when you subscribe to any of our blogs
  • when you register to attend an event
  • when you enter a discussion forum
  • when you contact us to request further information.

We collect the minimum amount of information to enable us to deal with your request. We will indicate where the provision of information is voluntary or compulsory. We would normally only request additional information to enable us to provide the most appropriate response to your request.

How do you use my personal information?

We only use the personal information that you provide to deal with your request, and to manage this Global Portal and the services that we offer to you via this Global Portal as described in this Privacy Statement.

When requesting material or asking someone to contact you, there will be the option to receive other information that may be of interest.

Your Rights

You have the right to request access to the personal information that you have submitted through this Global Portal, update or correct your details, opt out of receiving other information from BDO or request that your personal details are deleted from our systems at any time by e-mailing [email protected]. We will treat all such requests in accordance with applicable local law.

If you would like to opt not to receive promotional or marketing e-mail from us in the future, you may let us know by sending us an e-mail to [email protected] stating the e-mail address you wish to be removed from our mailing list. However, your option not to receive promotional and marketing e-mail shall not preclude us from corresponding with you, by e-mail or otherwise, regarding your existing relationship with us.

Will you provide my information to a third party?

We may contract with other companies or individuals to deal with your enquiry or to otherwise operate this Global Portal or our business activities. We may give such companies access to your personal information in connection with those purposes on our behalf. We may also share your personal information with other member firms within the BDO network provided that this is consistent with the basis on which we have collected your personal information.

From time to time, we may disclose personal information in response to a court order, subpoena, government investigation, or as otherwise required or permitted by law.

We do not provide information to third parties for their own marketing purposes and we do not undertake mailings for third parties.

We may, as a result of a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our company (a "Re-organisation Event"), transfer, sell or assign your personal information to third parties involved in the Re-organisation Event.

How long do you keep my information?

We only keep your Information for the period required for fulfilling your request and will delete it in accordance with our data retention policies.

Is my information secure?

We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration or destruction. We require all employees and principals to keep personal information confidential and only authorised personnel have access to this information.

International Transfers

You acknowledge that in order to provide services to you via this Global Portal we may need to transfer your personal information [outside the EEA] to countries that may not provide a level of protection of personal information that may be regarded as equivalent to that afforded under the European data protection legislation. Whenever your personal information is transferred internationally, we will take appropriate steps to ensure its security and confidentiality in accordance with applicable data protection law.

Updating this Privacy Statement

We may modify or update this Privacy Statement from time to time. You will be able to see when we last updated the Privacy Statement because we will include a revision date. Changes and additions to this Privacy Statement are effective from the date on which they are posted. Please review this Privacy Statement from time to time to check whether we have made any changes to the way in which we use your personal information.


If you have any questions about this Privacy Statement you can contact us at via email at [email protected] or using the contact us link.

Last modified May 2017.


We gather information from users of this Global Portal automatically and when you decide to provide us with information, for example, when you register to this Global Portal. This information is treated with confidence, and is only used by BDO as per the terms of the Privacy Statement.

We may use "cookies" to keep, and sometimes track, information about you.


Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences. Cookies do not damage your system. You can reset your browser so as to refuse any cookie or to alert you to when a cookie is being sent.

To improve your experience and to make our service to you better we use cookies for the purposes of system administration and analytics of our website. This gives us information about the number of visitors to different parts of our website.

BDO does not share this data with third parties. Our cookies do not store sensitive information such as your name or address, they simply just enable us to see behaviour on the website to help us improve your experience. However, if you’d prefer to restrict, block or delete cookies from this Global Portal, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

How to control my cookies

There are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect this Global Portal’s cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular websites).

Managing cookies in my browser

Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis
  • Block third party cookies
  • Block cookies from particular websites
  • Block all cookies from being set
  • Delete all cookies when you close your browser

You should be aware that any preferences will be lost if you delete cookies. This includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all.

Further information about cookies and how to manage them

If you’d like to learn more about cookies in general and how to manage them, visit*

*Please note that we can’t be responsible for the content of external websites.