Khaya Mbanga
Head of BDO Digital
Innovating for incremental success
We define business automation as innovation through the collaboration of technology, people, process and data. This co-creation of intelligent business automation can lead to next-level business operations.
BDO’s business automation services use the industry-varied experience of our consultants, combining the advantages of robotic process automation (RPA) with cognitive services offered by our platform partners. This partnership delivers cost-reducing, value-add automation. We identify manual, repetitive processes and automate them to gain operational efficiencies, using our proven business automation framework.
This enables enterprises to radically improve customer experiences and increase productivity, as the changing needs of the customer are innovatively met. At BDO Digital in South Africa, we are constantly creating intelligent business automation solutions to take your business forward.
Our business automation services include:
- Business automation strategy
- Discovering, defining, designing, developing and delivering an automation strategy that supports your overall business initiatives
- Process discovery and process mining
- Using our tools and accelerators to quickly identify candidate processes for automation
- Manual process workflow automation
- Using a variety of platforms, including UiPath, to automate manual processes and workflows
- Set-up and management of an RPA centre of excellence
- Creating a governance structure to manage the automation of processes in your organisation and maturing this capability
- Enhancement and support for automated production processes
- Improving the running of automated processes, including best practise error handling and adherence to RPA coding standards.